Privacy Policy
How Hawtree Heating handles your personal information.
Last updated: 16 October 2026
This policy explains what personal information Hawtree Heating ("we", "us") collects when you use hawtreeheating.co.uk or get in touch, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Hawtree Heating - Plumbing & Gas Services is a plumbing and heating business based in Pershore, Worcestershire. For any privacy question, contact us at hello@hawtreeheating.co.uk or 07794 165993.
What we collect
- Enquiry details you submit through the contact form or by phone, email or WhatsApp: your name, phone number, optional email address, the service you need and your message.
- Technical data generated automatically when you visit: IP address, browser and device type, and pages viewed. This is used for security and to keep the site working.
- Anti-spam data processed to protect the contact form, including a Cloudflare Turnstile check where enabled.
Why we use it
- To respond to your enquiry and provide a quote or service (our legitimate interest and, where relevant, performance of a contract).
- To keep the website secure and free from spam and abuse (legitimate interest).
- To comply with legal and regulatory obligations, such as gas safety record-keeping.
Cookies
This site does not use advertising or tracking cookies. Where a Cloudflare Turnstile anti-spam check is active, it may set a strictly necessary cookie to distinguish humans from bots. Map embeds are loaded from OpenStreetMap and may process your IP address when the map loads.
Who we share it with
We do not sell your information. We share it only with service providers who help us run the business and the website, including:
- Cloudflare — website hosting, security and anti-spam.
- Our email provider — to deliver enquiry notifications to us.
- Google — only where you choose to interact with our Google reviews or profile.
How long we keep it
Enquiry details are kept only as long as needed to deal with your enquiry and for a reasonable period afterwards for our records, typically up to 24 months, unless a longer period is required for legal or gas safety reasons.
Your rights
You have the right to access, correct, or erase your personal data, to restrict or object to processing, and to data portability. To exercise any of these, contact hello@hawtreeheating.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
We may update this policy from time to time. The latest version will always be available on this page.